Terms & Conditions

1. Introduction

Welcome to Desi Gaurav. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.

2. Product Information

We strive to provide accurate product descriptions and pricing. However, we reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

3. Ordering and Payment

All orders are subject to availability and confirmation of the order price. Payment must be received in full before we dispatch your order. We accept various payment methods including debit/credit cards, UPI, net banking, and cash on delivery.

4. Shipping and Delivery

We offer free shipping across Pakistan. Delivery times may vary depending on your location. We are not responsible for delays caused by courier services or circumstances beyond our control.

5. Returns and Refunds

We offer a 30-day return policy for unopened products. Products must be in their original packaging and condition. Refunds will be processed within 7-10 business days of receiving the returned item.

6. Quality Guarantee

All our products are made using traditional Bilona method from pure desi cow milk. We guarantee 100% natural ghee with no additives or preservatives. If you're not satisfied with the quality, please contact us within 7 days of delivery.

7. Privacy Policy

We respect your privacy and are committed to protecting your personal information. We collect only necessary information for order processing and will never share your data with third parties without your consent.

8. Limitation of Liability

Desi Gaurav shall not be liable for any indirect, incidental, special, or consequential damages arising out of the use or inability to use our products or services.

9. Contact Information

For any questions regarding these terms and conditions, please contact us at hello@desigaurav.com or call +92 300 1234567.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on this page. Your continued use of our website constitutes acceptance of any changes.

Last updated: 9 December 2025